Return and Refund Policy
At Fast House Coffee, we want every customer to have a smooth and reliable shopping experience. This Return and Refund Policy explains the conditions and procedures for returns, refunds, exchanges, damaged items, missing items, and order cancellations.
New or Used Products
Products may be eligible for a return or refund when the applicable requirements are met
Return requests should be submitted within 30 days of the original delivery date
New products must be returned in their original condition and packaging where applicable
Products should include all original accessories, components, and documentation supplied with the order
Used or opened products may be inspected before a refund or exchange is approved
Products damaged through misuse, improper handling, or unauthorized modification may not qualify for a refund
Missing accessories or components may affect the final refund amount
Defective Products
If you receive a product that is defective or does not function as described, please contact our customer support team as soon as possible.
We may request photographs, videos, order information, or other details to help assess the issue. Depending on the circumstances and applicable warranty terms, an eligible defective product may qualify for a replacement, exchange, or refund.
Where a manufacturer’s warranty applies, warranty claims may also be subject to the manufacturer’s terms and conditions.
Missing or Damaged Items
If your order arrives damaged or an item is missing, please contact us within 72 hours of delivery.
To help us resolve the issue quickly, please provide:
Your order number
A description of the issue
Photographs of the damaged package or product, where applicable
Any other information requested by our support team
After reviewing the information, we will advise you of the available resolution.
Return Authorization
Please contact Fast House Coffee Customer Support before sending any product back.
We will provide return instructions and, where applicable, a return authorization reference. Returns sent without prior authorization may experience processing delays.
Please package returned products securely to help prevent damage during transportation.
Return Shipping
Unless the return is caused by an error on our part or an eligible defective or damaged product, the customer may be responsible for applicable return shipping costs.
Customers are responsible for ensuring returned packages are properly addressed and securely packaged. We recommend keeping proof of shipment until the return has been completely processed.
Refunds
Once an approved return has been received and inspected, Fast House Coffee will determine whether the product qualifies for a refund.
Approved refunds will generally be issued to the original payment method, subject to the processing time of the relevant bank, card provider, or payment service.
The final refund amount may be affected by applicable shipping charges, missing components, damage, or other conditions outlined in this policy.
Refund Processing Time
Returns are reviewed after they arrive at our facility. Processing times may vary depending on the type and condition of the returned product.
Once a refund has been approved, the time required for the funds to appear in your account depends on your bank or payment provider.
International Customers
Fast House Coffee accepts orders from customers in different locations where shipping is available.
International orders may be subject to customs procedures, duties, taxes, and other requirements applicable to the destination country. Customers are responsible for complying with applicable local requirements.
Return and refund requests for international orders will be reviewed according to applicable law and the conditions of this policy.
How to Request a Return or Refund
To request a return, exchange, or refund, contact Fast House Coffee Customer Support and provide:
Order Number:
Product Name:
Reason for Request:
Description of the Issue:
Photos or Supporting Information: where applicable
Customer Support
If you have questions about a return, refund, damaged item, missing item, or order cancellation, please contact Fast House Coffee Customer Support.
We are committed to handling eligible requests clearly, fairly, and in accordance with applicable requirements.
Policy Updates
Fast House Coffee reserves the right to update this Return and Refund Policy when necessary. Any changes will be published on this page and will apply from the stated effective date.